A memory foam pillow specially designed to provide exceptional comfort and optimal support for your neck and spine. This pillow has the ability to conform to the shape of your head and neck, helping distribute weight evenly and reduce pressure on specific points. This helps relieve sleep-related pain and provides effective support throughout the night.
Standard memory pillow
SKU:
Category: Pillows
1. Shipping & Delivery Time
The delivery period starts from the date of placing the order and may vary depending on the nature of the product.
• Within Cairo and Giza: Products are delivered within 5 to 7 working days.
• Outside Cairo: Products are delivered within 12 to 14 business days.
2. Delivery Charges
• Shipping fees are calculated at checkout based on the delivery location and order weight.
• Free shipping may be available for orders exceeding a specified amount.
3. Delivery Conditions
• Customers must provide a complete and accurate address to ensure smooth delivery.
• If delivery is unsuccessful due to incorrect address details, additional charges may apply for re-delivery.
• In case of delays due to unforeseen circumstances (e.g., weather, strikes, holidays), customers will be notified accordingly.
• Deliveries are made during working hours (9 AM – 6 PM, excluding Fridays and public holidays).
4. Damaged or Missing Items
• If an order arrives damaged or incomplete, customers must contact our support team within 48 hours of receiving the package.
• We will assess the issue and arrange for a replacement or refund as per our policy.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to delivery and shipment policies.
Refund Policy
• Refunds are initiated only after the returned product passes a quality inspection.
• The original purchase invoice must be provided as proof of purchase.
• Refunds will be issued using the same payment method:
 – Cash purchases: Refunds are provided in cash within 7 business days after the inspection report.
 – Card payments: Refunds are processed via bank transfer within 14 business days after the inspection report.
• Shipping and handling fees are non-refundable.
Return & Exchange Policy
• Products may be returned or exchanged within 14 days of receipt, provided they are unused, in their original packaging, and include all accessories.
• Returns or exchanges are accepted if the product does not match the website specifications, is damaged, or has a manufacturing defect.
• Returns are not accepted if damage results from misuse.
• Custom-made or personalized products are non-returnable and non-exchangeable.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to these Terms and Conditions.
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