Serenity
SKU:
Category: Mattress
Product Name: Serenity Mattress
Product Description
Discover next-level comfort and luxury with the Serenity Mattress, featuring premium German pocket spring technology combined with natural latex and multiple comfort layers. Designed to deliver exceptional support, durability, and breathability for a peaceful night’s sleep.
Features:
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German Independent Pocket Spring System (16 cm): Ensures precise body support and excellent motion isolation.
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Natural Latex Layer (3 cm): Provides gentle bounce and long-lasting comfort with natural breathability.
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Two Soft Foam Layers (Density 30, 3 cm thick): Add plush comfort and balanced firmness.
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Top Layers Include:
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1 Pelinch Layer (1 cm) for smooth surface finish.
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2 Fiber Layers (5 mm each) to improve air circulation.
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2 Felt Layers (5 mm each) for structure and durability.
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Dimensions:
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Height: 28 cm
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Length: 190 / 195 / 200 cm (length does not affect price)
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Width: 90 – 200 cm (price varies by width)
1. Shipping & Delivery Time
The delivery period starts from the date of placing the order and may vary depending on the nature of the product.
• Within Cairo and Giza: Products are delivered within 5 to 7 working days.
• Outside Cairo: Products are delivered within 12 to 14 business days.
2. Delivery Charges
• Shipping fees are calculated at checkout based on the delivery location and order weight.
• Free shipping may be available for orders exceeding a specified amount.
3. Delivery Conditions
• Customers must provide a complete and accurate address to ensure smooth delivery.
• If delivery is unsuccessful due to incorrect address details, additional charges may apply for re-delivery.
• In case of delays due to unforeseen circumstances (e.g., weather, strikes, holidays), customers will be notified accordingly.
• Deliveries are made during working hours (9 AM – 6 PM, excluding Fridays and public holidays).
4. Damaged or Missing Items
• If an order arrives damaged or incomplete, customers must contact our support team within 48 hours of receiving the package.
• We will assess the issue and arrange for a replacement or refund as per our policy.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to delivery and shipment policies.
Refund Policy
• Refunds are initiated only after the returned product passes a quality inspection.
• The original purchase invoice must be provided as proof of purchase.
• Refunds will be issued using the same payment method:
– Cash purchases: Refunds are provided in cash within 7 business days after the inspection report.
– Card payments: Refunds are processed via bank transfer within 14 business days after the inspection report.
• Shipping and handling fees are non-refundable.
Return & Exchange Policy
• Products may be returned or exchanged within 14 days of receipt, provided they are unused, in their original packaging, and include all accessories.
• Returns or exchanges are accepted if the product does not match the website specifications, is damaged, or has a manufacturing defect.
• Returns are not accepted if damage results from misuse.
• Custom-made or personalized products are non-returnable and non-exchangeable.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to these Terms and Conditions.
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