SKU:
Category: Mattress
Product Name: Luxury Mattress
Product Description
Indulge in premium comfort and superior craftsmanship with the Luxury Mattress, designed with advanced German pocket spring technology and high-quality layers to deliver the perfect balance of softness and support.
Features:
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Two Peeling Foam Layers (1 cm each): Ensure smooth texture and extra cushioning.
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Two Cotton Felt Layers (2 cm each): Enhance durability and maintain mattress structure.
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Top Panel Structure:
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2 Fiber Layers (5 mm each) for optimal breathability.
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2 Soft Foam Layers (Density 30 kg/m³, 3 cm thick) for plush comfort.
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German Independent Pocket Spring Unit (12 cm): Provides targeted body support and motion isolation for uninterrupted sleep.
Dimensions:
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Height: 26cm
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Length: 190 / 195 / 200 cm
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Width: 90 – 200 cm
1. Shipping & Delivery Time
The delivery period starts from the date of placing the order and may vary depending on the nature of the product.
• Within Cairo and Giza: Products are delivered within 5 to 7 working days.
• Outside Cairo: Products are delivered within 12 to 14 business days.
2. Delivery Charges
• Shipping fees are calculated at checkout based on the delivery location and order weight.
• Free shipping may be available for orders exceeding a specified amount.
3. Delivery Conditions
• Customers must provide a complete and accurate address to ensure smooth delivery.
• If delivery is unsuccessful due to incorrect address details, additional charges may apply for re-delivery.
• In case of delays due to unforeseen circumstances (e.g., weather, strikes, holidays), customers will be notified accordingly.
• Deliveries are made during working hours (9 AM – 6 PM, excluding Fridays and public holidays).
4. Damaged or Missing Items
• If an order arrives damaged or incomplete, customers must contact our support team within 48 hours of receiving the package.
• We will assess the issue and arrange for a replacement or refund as per our policy.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to delivery and shipment policies.
Refund Policy
• Refunds are initiated only after the returned product passes a quality inspection.
• The original purchase invoice must be provided as proof of purchase.
• Refunds will be issued using the same payment method:
– Cash purchases: Refunds are provided in cash within 7 business days after the inspection report.
– Card payments: Refunds are processed via bank transfer within 14 business days after the inspection report.
• Shipping and handling fees are non-refundable.
Return & Exchange Policy
• Products may be returned or exchanged within 14 days of receipt, provided they are unused, in their original packaging, and include all accessories.
• Returns or exchanges are accepted if the product does not match the website specifications, is damaged, or has a manufacturing defect.
• Returns are not accepted if damage results from misuse.
• Custom-made or personalized products are non-returnable and non-exchangeable.
Need Help?
Contact us at info@wonderland-eg.com for any questions related to these Terms and Conditions.
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